Return Policy

At Nictiq, all sales are final. Due to the nature of our products, we do not accept returns or exchanges under any circumstances.

 

---

 

Why We Don't Accept Returns

Nicotine pouches and related items are perishable, sealed, and consumable. To comply with health and safety regulations, we cannot restock or resell any product once it has been shipped — even if unopened.

This policy ensures every customer receives fresh, untampered products of the highest quality.

 

---

 

What If There’s an Issue With My Order?

If your order arrives damaged, defective, or incomplete, please contact us within 72 hours of delivery at:

support@nictiq.com

Include the following in your email:

• Order number
  
  

• Description of the issue
  
  

• Clear photos of the product and packaging
  
  

We’ll review your case and do our best to resolve it promptly.

 

---

 

Please Note

• We do not accept returns for reasons such as: change of mind, wrong item ordered, or dissatisfaction with flavor or strength.
  
  

• We do not accept any returns on opened, used, or tampered items.
  
  

• All resolutions (refunds or replacements) are issued only at our discretion, and only for damaged or incorrect items.
  
  

 

---

 

If you have any questions about this policy, reach out to:
support@nictiq.com